Work Order Entry Clerk

Description:

are entered into the system accurately and in a timely manner and that all standards are followed to ensure client instructions are followed accurately.

Specific Responsibilities:

• Processing and filing a variety of paperwork;
• Maintains inventory and orders office supplies;
• Maintains close liaison with supervisors and other lab staff to ensure the smooth delivery of our services to clients;
• Responsible for proper and timely follow-up of client enquiries or requests;
• Ensures that work-order write ups are checked and entered accurately and in a timely manner;

Prepares source data for computer entry by compiling and sorting information and establishing entry priorities;
Enters data and maintains entry requirements by following data program procedures. Reviews output to test for accuracy;
Follow up on “On Hold” work orders;
Assists with editing or creating CPT’s as required;
Ensures that ALS Group analytical codes and procedures are being followed;
Maintains communication by referring client inquires to Supervisor or client service personnel;
Provides input on quality improvements to the department;
In consultation with Supervisor, may assist with investigating client enquiries and complaints related to quality issues and suggest proactive actions;
Identifies internal and external problems when they arise and reports them to Supervisor or Manager;
Maintain a positive work environment through active team participation with a focus on quality customer service and maintaining client confidentiality;

• Use correct methods in accordance with the established procedures and schedules while ensuring analytical quality;
• Observe established safety regulations and comply with all ALS health and safety policies and procedures;
• Other duties as assigned by Manager.

Required Knowledge, Skills & Abilities:

• Pleasant and professional telephone manner;
• Organized, highly motivated and customer focused individual;
• Detail oriented individual with a strong commitment to quality and safety;
• Ability to work independently and/or as part of a team;
• Ability to effectively handle a high volume of work and time critical issues;
• Interpersonal skills along with the ability to exercise diplomacy and tact;
• Familiarity with Webview and StarLIMS;
• Familiarity with ALS Group analytical codes and procedures;
• Intermediate English communication skills both written and verbal;
• Intermediate computer skills including MS Word, Excel and Outlook.

Required Qualifications:

• Minimum 6 months’ work experience in a commercial minerals laboratory or minerals sample preparation required;
• Previous experience working within a data entry capacity required;
• Completion of an office administration certificate or diploma preferred;
• Background in Chemistry and/or a related field would be an asset.

Physical Demands:

• Ability to sit and/or stand for up to 7.5 hours per day;
• Manual dexterity to perform repetitive tasks such as data entry;
• Reaching by extending hand(s) or arm(s) in any direction.