Work Management Clerk

Description:

Our Work Management Clerks play a vital role in Enbridge’s operations. A true versatile role with an opportunity to move from one job area to another within the Work Management Centre.

They engage with key internal and external partners daily and focus on sorting and completing meter work, issuing and releasing regulatory work to field technicians, completing payroll, processing invoices, investigating meter histories and receiving and responding to complaints.

Attention to detail, communication skills both verbal and written along with strong organizational skills are key for this role. If this sounds like you, apply today!

What You Will Do (Responsibilities):

• Flexible to move from one job area to another within the Work Management Centre as required.

• Issue/release and complete all regulatory work to the zones field technicians and contractors by way of bulk releases and/or appointments. Monitors status of all regulatory inspections, safety violations, meter exchanges, and resets to ensure timely completion by the field. Prepare monthly journal vouchers and statistical reports. Contact customers with regards to status of tags and necessary actions to correct.

• Sort and complete all meter work to ensure prioritization is met for billing and meter reading cut-offs. Work with Billing, Call Centre and Credit to ensure co-ordination and completion of field investigation, special readings and tracers and provide record information. Review all accounts which appear ‘Past Due Meter Order', 'Meter Order Unpostable', 'Meter Returned to Shop/Not Removed' and 'Meter Out' listings and initiate appropriate action.

• Receive complaints (delayed service installs, restoration and other) from customers and municipalities. Verify their validity, update appropriate system and ensure complaints are followed to accurate conclusion.

• Receive, input and analyze cut slips to ensure proper restoration work is issued to either company or contractor personnel for follow-up and completion.

• Resolve and complete requests for services, alterations, relays, cut-offs ensuring accurate information to field personnel, customers, contractors for prompt follow-up to the requests. Update necessary system with completed information and process charges where necessary. Contact customers with respect to planned work and expectations.

• Responsible for the creation of the premise and set and lock (SLOC) for all market sector requests as well as the assignment of the order and load sheet to the respective constructor.

• Resolve all incoming inquiries from internal and external customers.

• Timely and accurate creation, correction, and completion of work requests.

• Processing invoices, including reviews for accuracy.

Who You Are (Qualifications):

• Secondary school education or equivalent.

• Previous billing experience.

• Proven working knowledge of, ENMAR, SAP, GIS, MAXIMO.

• Excellent communication and interpersonal skills and excellent organizational skills to work independently.

• Results oriented; able to prioritize multiple tasks and maintain a high level of individual and team performance.

• Knowledge of all company and department policies and procedures.

• Excellent keyboarding skills (45 wpm).

• Proven and sound knowledge of company standard PC software and Operations paperwork.