Description:
The Wellness Centre Receptionist is often the first point of contact for clients and visitors to the Wellness Centre. The candidate must be able to perform multiple tasks simultaneously while still maintaining a compassionate and professional approach with all clients, visitors and staff. The Wellness Centre Receptionist utilizes a trauma informed approach to support and triage clients accessing the Wellness Centre appropriately. Answering incoming phone calls and inquiries from clients, volunteers and staff is primary to this role as is connecting clients to appropriate resources.
Position Type: Permanent Full time
Schedule: 8am – 4pm, Monday – Friday
Reporting to: Reception Lead
Location: Calgary Downtown
DUTIES AND RESPONSIBILITIES:
- Greet clients and visitors to The Mustard Seed;
- Triage and book appointments for clients with programs as needed;
- Process referrals for all clinical and non-clinical services at the Wellness Centre;
- Ensure computerized appointment system is up-to-date;
- Respond and/or redirect all patient and visitor requests accordingly;
- Perform client intakes and set-up new clients into the computer system;
- Ensure correspondence, reports, results etc. are filed electronically in correct client record;
- Ensure reception and waiting areas are kept neat and tidy;
- Re-stock information leaflets as appropriate;
- Answer phone calls in a polite and courteous manner as well as track, log, and transfer phone calls accordingly;
- Greet, oversee and monitor volunteer & guest activities within the Wellness Centre;
- Consistently communicate with the Street Level Team as issues arise;
- Train students, staff, and volunteers on front desk tasks when needed;
- Perform clerical duties;
- Provide crisis intervention as required;
- Track statistics, prepare reports, attend training as required;
- Other duties and tasks as required.
MINIMUM QUALIFICATIONS AND SKILLS
- Experience as a Receptionist or Office Assistant, preferably in a medical setting or in an environment assisting with vulnerable people;
- Diploma or certificate in related field
- Strong people and communication skills;
- Knowledge of mental illness and addictions preferred;
- Ability to deal with sensitive and confidential information;
- Good organizational and time management skills;
- Proven computer skills (Microsoft Office);
- Excellent customer service skills;
- A self-starter with the ability to work in a highly collaborative team;
- Strong desire to work with a marginalized population.