Description:
What success looks like in this role:
- Expert-Level in Microsoft Teams, Microsoft Lync/Skype-for-Business and integrated technologies
- Strong hands-on experience in complex enterprise Unified Communication platforms
- Expert-Level experience in Configuring and Administration of High Availability environment for Unified Communication technologies, Direct Routing, SBCs environments.
- Environmental changes – consolidation, platform upgrades, SBC firmware and security management
- Responsible for working with the Unisys Service Delivery Manager (SDM), Unisys Client Executive (CE) and/or direct client manager to strengthen Unisys’ position as a strategic partner, managed services provider, and IT Services Provider for the client.
- Superior customer facing and technical skills including ability to develop “trusted advisor” relationship with Enterprise customers
- Provide recommendations on the evolution of the infrastructure to meet short, medium, and long-term objectives as it relates to Digital Workplace Collaboration.
- Provide recommendations regarding improvement and enhancements of the technologies supporting Digital Workplace Collaboration.
- Test, where appropriate and possible, in a production simulated laboratory environment any new Digital Workplace Collaboration technology prior to production implementation.
- Optimize the performance of the environment, including reconfiguration, maintenance and/or upgrades.
- Plan, Develop, Test, Provision, Administer and manage all related systems related to Digital Workplace Unified Communication and collaboration
- Manage and plan both hardware and software upgrades as necessary for Digital Workplace Messaging technologies.
- Create and maintain all documentation for all architecture, build, integration, transition and maintain phases of the Digital Workplace Messaging technologies.
- Conduct hardware capacity planning and make recommendations based on future direction and needs as it relates to supporting Digital Workplace Messaging technologies.
- Support partnerships with Microsoft and other vendors that make up the Digital Workplace technology area.
- Exceptional analytical and problem solving capabilities
- Must be able to handle any critical situation or escalation timely and effectively.