Trilingual Premier Officer

Description:

We help clients to manage, protect and grow their wealth. We offer a range of services from personal banking, mortgages and loans to investment, savings and wealth management products. Our international network and breadth of expertise enables us to support individuals, families, business owners, investors and entrepreneurs everywhere.

About the role

Branch Location: 3640 Victoria Park Avenue, Toronto

As a Premier Officer, you will handle client inquiries relating to the Relationship Management portfolio in a positive, timely, and appropriate manner.

You will proactively find opportunities or issues, connecting with branch management and HSBC Operations, Services and Technology to improve products and service processes.

Responsibilities

• Maintain a basic understanding and technical knowledge of relevant products and services
• Communicate effectively and work well with other teams within the Branch, Call Center, HSBC Operations, Services and Technology, and other relevant partners that impact the client’s experience of HSBC
• Efficiently manage time in order to support multiple Relationship Managers concurrently
• Align with local regulations in all aspects of strategy, sales processes, client correspondence, financial promotions, administration, and complaint handling
• Achieve operational standards for the business and work within agreed procedures and guidelines, displaying high levels of integrity at all times.

Requirements

• Strong interpersonal skills, with strong decision making and ability to deliver
• Minimum of two years of experience working within the financial services industry
• Able to deliver the client experience and needs-based solutions through effective communication, influencing, and sales skills
• Understand core products and familiar with retail and wealth product processes
• Solid knowledge of branch operational procedures
• Great teammate with collaborative skills
• Fluency in a second language is an asset