Trilingual Personal Banker

Description:

Your Responsibilities

• Demonstrate sound understanding of HSBC products and services; articulating these to your customer in an engaging and confident manner.
• Effectively question and listen to your customers, enabling you to fully understand both new & existing customer’s financial circumstances and needs
• Proactively drive referrals to Branch Specialist, Premier and Wealth colleagues, to ensure that the customer is provided with the best possible advice
• Help customers to understand how they can flexibly use HSBC services through Internet Banking, phone Banking & self-service points, to meet their varying needs
• Be proactive in building & creating a customer base through the use of Customer Contact Lists, referrals & walk-ins

Requirements

• A passion for continuously delivering an outstanding customer experience
• Consistently deliver a personalised, friendly & efficient service at all times
• Effective communication skills, which will enable you to build strong professional rapport
• Ability to demonstrate your understanding of a customer’s requirements through effective fact finding
• Ability to safeguard the bank by holding difficult conversations with your customers on subjects like Anti-Money Laundering, sanctions, complaint handling, and estate planning
• Fluency in English, Mandarin and Cantonese is required