Trilingual Investment Services Representative

Description:

Responsibilities:

• Verify credit and compliance policies for each client account prior to executing various investment transactions effectively and accurately.
• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
• Maintain strong relations with HSBC colleagues and act as liaison between areas
• Promote an environment that supports diversity and reflects the HSBC brand.
• Adhere to policies, standards and procedures established by the Firm and regulatory bodies.
• Strive for continuous improvement in client service as measured by Quality Call Standards.
• Achieve and maintain strong industry product knowledge through mandated continuing education requirements. Maintain solid understanding and awareness of internal policies, procedures and new initiatives
• Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.
• Complete other responsibilities, as assigned.

Requirements

• Previous experience working directly in a highly client driven environment, typically acquired with at least 1 year experience in a call center environment.
• Completion of the Canadian Securities Course (CSC) and Conduct and Practices Handbook Examination (CPH) or registered with the IIROC is required.
• Completion of/in the process of completing the Derivatives Fundamentals and Options Licensing Course (DFOL) is an asset.
• Must be fluent in English, Mandarin and Cantonese.
• Must be available to work Monday to Friday between 8am to 8pm.
• Working knowledge of the fundamentals/techniques of equity, fixed income, option, and mutual fund trading, and the applicable rules & regulations sufficient to trade securities for the public.
• Working knowledge of the marketplace, including current conditions & trends in the Canadian & U.S. stock and bond markets.
• Sales Experience is an asset
• Well-developed organization and prioritization skills. Proven ability to juggle multiple tasks within a dynamic deadline environment. Demonstrates tact and diplomacy.