Description:
As a Travel Sales Consultant in a customer facing retail store, you will help to plan, book, and coordinate your customers’ next amazing travel experience. You'll be working towards KPI's and commission targets so building your customer relationships and satisfaction will be critical to your success in this role.
What It Takes to Be Part of Our Team
- Travel Expert: You’re the go-to person in your circle for travel recommendations, tips, and tricks.
- Innovative Thinker: You seek out new ways to build on your success and think outside the box to find the best travel solutions for your customers.
- Sales-focused: You believe hard work should be rewarded, so you’re focused on achieving your KPIs and sales targets to get the incentives you deserve.
- Organised: You understand the importance of organisation and managing your time effectively to achieve the best results and stay on top of your work.
- Multitasker: You’re good at the people stuff and the behind-the-scenes stuff too – building itineraries, creating invoices, operating our booking systems, and multitasking with a customer in front of you.
How You’ll Open Up the World for Our Customers
- Create Dream Itineraries: Build dream trips for your customers, creating lasting memories they’ll share for years to come.
- Share Your Knowledge: Use your travel expertise to make perfect recommendations from a range of options including flights, accommodation, cruises, tours, insurance, and more.
- Roll Out the Red Carpet: Make your customers feel welcomed and valued through active listening, mutual respect, and a positive attitude.
- Trusted Advisor: Be someone your customers can trust and share their excitement with, showing them you take your business seriously but not yourself.
Experience & Qualifications:
- High school diploma or higher
- Experience in retail or customer service with a sales focus, including the ability to upsell products or services
- Proven track record of meeting sales or customer service goals for at least 2 years
- International travel experience
- Advanced computer skills, including proficiency in using complex systems
- Ability to work full-time hours, including evenings and weekends