Transit Security Officer

Description:

As the largest operating company in the integrated TransLink enterprise, Coast Mountain Bus Company (CMBC) operates a fleet of clean-fuel conventional and community shuttle buses, zero-emission trolley buses, and passenger ferry SeaBuses in Metro Vancouver, the largest single transit service area in Canada.

At CMBC, one of BC’s Top Employers, we're committed to providing an innovative, healthy, and engaging workforce. This is reflected in our workforce of over 5,500 employees performing over 400 unique jobs, who are committed and empowered to deliver service that attracts nearly 1.1 million passengers daily and connects people, businesses, and communities in the Metro Vancouver region.

We have the important job of helping our passengers get to work, appointments, visiting with family and friends, and back again every day. Metro Vancouver relies on us, and we take that as a point of pride.

Responsibilities

Provides a highly visible presence on board CMBC buses during their scheduled trips at CMBC bus stops/loops and other TransLink-owned properties to observe and deter criminal activities. Summons police assistance when necessary to ensure the safety of customers, employees and TransLink assets. Conducts scheduled corridor deployments, unscheduled ride checks and random fare checks by riding the bus system and inspecting customers’ proof of payment on board transit vehicles (cash, passes, transfers, etc.), and also at various loops, stations and stops using either a Hand Held unit or manual inspection, issuing Fare Infraction Notices as required to passengers without valid proof of payment. May be directed to conduct fare related data collection while onboard a bus, SeaBus, loops and exchanges.

As required, responds to all calls for security assistance throughout the transit system. In the event of problems such as: unruly customers, assaults, crowd control, etc., may perform plain-clothes duties and Bike Patrol function to watch for and monitor acts of willful damage, vandalism, harassment of customers, inappropriate or deviant behaviour, and other related security and criminal offences. Prepares and presents information to, or in cooperation with, Transit Police, transit employees, schools, community organizations, and outside police agencies regarding Transit Security functions and services.

Examines identification of all individuals found in restricted areas and prevents entry by all reasonable means. Maintains activities logs and prepares detailed incident reports to facilitate further investigation by others for criminal prosecution. Checks for fire and security hazards, reports problems and summons help in emergencies. Security Officers will be required to conduct an initial response to security-related files when directed to do so and follow-up files as needed or deployed, and will prepare Crown Counsel Reports when criminal charges are being considered for court proceedings. Officers will provide orientation and assistance to new Security employees as required.

Security officers may be directed to work special assignments to control passenger activities on the system requiring special attention.

Qualifications

Requires high school graduation where good written and oral communication skills have been acquired plus successful completion of Basic and Advanced Standards Security Training.

Individual must be currently licensed by the Province of British Columbia as a Security Guard and be eligible for licensing as a Private Investigator under supervision, as per the Security Services Act.

Requires up to two (2) years of previous experience in related occupations, such as Loss Prevention Officer, Event Security, Airport Security officer, or By-Law enforcement work, where a practical background in dealing with the public in confrontational situations, factual report writing, and giving evidence has been obtained.