Description:
You are a proven leader in the Guest Service or Retail industry, you are the ultimate guide and leader when it comes to facilitating an exceptional Guest experience. Working with the broader management team will come natural to you and overseeing the day to day theatre operations is where you can let your management and directional skills stand out. You know what it takes to be a budget owner, set targets and achieve results, along with experience using a scheduling software. Finding solutions and presenting recommendations to find efficiencies is something that you are comfortable with, and you have an eye for continuous improvements... and YOU love movies!
THE JOB:
- Collaborate with the Management team to effectively manage operations of the theatre. Including, but not limited to; cast scheduling, non-concession and local theatre marketing execution, new hire payroll processing, labour management & deployment strategy, and marketing programs
- Manage day-to-day operations of the theatre with a focus on labour management, reviewing KPI metrics, inventory management, and marketing programs
- Communicate on an ongoing basis with the Management team, including the General Manager and Operational leaders, by attending all schedule meetings and by use of the communication tools provided
- Greet and engage Guests and make them feel special - helping to create exceptional experiences
- Be available and visible to Cast and Guests; observe and assist with potential issues
- Provide consistent performance feedback to all levels of Cast and address performance issues in a timely manner using effective performance management tools
- Work Safely and ensure all levels of Cast are made aware of, and follow, safe work practices
- Ownership & accountability of budgets, targets, and results
THE PERKS:
- Comprehensive and competitive compensation & benefits package
- Annual bonus system eligibility for full-time management
- Growth opportunities within the theatre and cinema support centres
- Access to an Employee Assistance Program to support wellness
- Competitive vacation allotment to promote work-life balance
- Free movies and discounted concession snacks