Temporary Customer Response Representative

Description:

• Receive incoming calls as required. Callers include residential, commercial and industrial customers, and internal departments.

• Handling of incoming calls from external and internal customers including: general billing inquiries, moving notices, negotiation of payment arrangements, broker information, equal monthly payment plans, transfers of credit balances, account information changes, utility services, and emergency calls.

• Follow company and business unit processes, policies and procedures.

• Transfers are the exception.

• Promote corporate programs/initiatives, such as eBilling, as required.

• Research account information and prepare the documents to update the customer's account accordingly.

• Completes other tasks and assists other departments as assigned.

Who You Are (Qualifications):

You will have the following combination of education and experience:

• Minimum high school education.

• Excellent verbal and written skills.

• Proven desktop skills required including knowledge of Microsoft Suite products.

• Accurate keyboarding and data entry skills.

• Must have current SAP experience, setting up customers & "My Account" knowledge.

• Demonstrated ability to work in a fast-paced team environment.

• Experience in a Call Centre environment preferred.