Technology Consultant

Description:

Customer Success Engineers are designated customer facing engineers for our Strategic clients, driving value realization and return on the client’s investment! This team is filled with technology-savvy individuals who have experience in digital marketing and know its value in driving company strategies. We work directly with our clients to understand business and technical requirements, build long term relationships, and develop and operate AEM cloud solutions that delight customers and meet SLAs.
***This role requires ability to achieve a Top Secret Clearance along with proficiency in French language (speaking and writing A, A/B, B) and hands-on Linux experience.

This position includes all of the following aspects:
Strategic client relationship management! CSEs are assigned as a designated technical operation advisor to 5 to 7 customers who are using Adobe Experience Manager and other digital marketing products.
The CSE role is equally: client facing (developing long term client relationships, keyboard facing (technical operations), and colleague facing (developing your own subject matter expertise, and drawing on that of others in a collaborative environment)
CSEs are trusted advisors who champion projects and initiatives and bridge between clients, third party providers, project management, internal engineering and automation engineers. There will be frequent interaction with clients including Directors, of Fortune 500 companies.
What we do
We communicate consistently with clients throughout the contract lifecycle, calling out relevant issues where needed. We maintain client contact and provide status updates for all outstanding issues while continuing to handle client expectations, keeping clients satisfied and expectations realistic.
We help our clients achieve their business objectives by providing resources to answer clients' questions, identifying needs for account customization and oversee implementation changes and encourage client contract renewal.
We work closely with account teams and collaborate with other internal team members (consulting/project management/engineering services/customer support) to be sure mutual objectives are met in support of client happiness.
CSEs lead all aspects of customer support to ensure timely closure of quality and security issues and provide project management for professional services requests.