Technical Writer

Description:

Our Client’s Platform is a retail enablement platform with solutions for online and in-store commerce. We are looking for an experienced technical writer to work with their enterprise teams to document our white-label e-commerce capabilities, such as online shopping, checkout, fulfillment, and order status management, for an internal audience.

You will be responsible for establishing an internal product documentation knowledge base and creating internal product documentation. You’ll work directly with their Product Engineering, Product Management, and partner-facing teams to understand their products, market, audience, and commonly asked questions, and then create a positive, engaging learning experience for their internal audiences. The goal of this content is to educate internal audiences on how to use and configure their products, so that they can better serve our partners. Deliverables might include internal guides, concepts, FAQs, short videos, and more. While you will start with internal documentation, there may be an opportunity to expand into external documentation.

About The Job
 

• Work with internal teams (primarily Product and Engineering) to understand Our Client’s solutions, use cases, and documentation requirements for internal users
• Produce high-quality internal product documentation tailored to our target audience
• Develop documentation / content plans and socialize with key stakeholders
• Create diagrams and other visual aids
• Edit content created by teammates
• Work with partner-facing teams (e.g., Technical Support, Customer Success Managers)
   

to collect their feedback and incorporate it into documentation
 

• Collaborate with other technical writers to align external and internal product
   

documentation and release cadence
 

• Establish a process for developing and maintaining the knowledge base
• Maintain a comprehensive library of technical terminology and documentation
• Encourage awareness and usage of documentation
   

About You
 

• 5+ years experience as a technical writer in a software development environment
   

delivering documentation to an external or internal audience
 

• Experience working with internal knowledge bases and working across multiple teams
• Experience working in a company with 500+ employees
• Skilled at making complex concepts and/or technical products easy to understand for a
   

business / non-technical audience
 

• Ability to deliver high-quality internal documentation with high attention to detail
• Ability to thrive in a fast-paced and ambiguous environment
• Experience successfully navigating a complex organization and incorporating feedback
   

from multiple stakeholders
 

• Ability to provide and maintain the external voice of a company
• Highly motivated, with the drive to improve existing deliverables, initiate new actions in line with business objectives, and deliver results, often under tight deadlines
• Superb grammar and spelling
• Proven track record of and passion for putting process and best practices in place
• Ability to multi-task and juggle competing priorities in a high-pressure, results-driven
   

environment
 

• Knowledge of current technical writing methods, trends, and technologies
• University degree or college diploma in English, Communications, Technical Writing,