Description:
Our Customer Success team is a diverse, cross-functional group of Technical Support Specialists who work directly with our FME customers to maximize the value of their data and unlock the possibilities they can achieve with our FME Flow enterprise product. As a member of the FME Flow Support team, you’ll collaborate on unique technical challenges as customers work to automate and schedule their data integration workflows.
What You’ll Be Doing
As an FME Flow Technical Support Specialist (Level 1), you will:
- Conduct software demonstrations and build proof of concepts for new and existing customers.
- Create and deliver training materials, webinars, and presentations to help customers grow their FME knowledge and contribute to the Safe Community by generating step-by-step tutorials and informational articles.
- Collaborate with other teams and share your expertise in initiatives such as testing new product features and assisting with marketing campaigns to promote them.
- Identify opportunities for product improvements and share feedback with the development team.
- Investigate and explore different configurations and technologies to assist customers, colleagues, and developers.
- Keep up to date with product developments by attending feature demos and testing the latest versions of our software.
Qualifications, Skills, and Competencies
Safers come from a variety of backgrounds with a diversity in skills and knowledge. That said, we find that those who are most successful in this role have experience with the following areas.
Required skills:
- 1-2 years of experience in technical support, technology consulting, or a related industry.
- Knowledge of common data challenges, such as schema management, validation, and filtering.
- Experience with ETL processes and/or developing data/application integrations.
- Working knowledge of Windows operating systems.
- Effective communication skills to articulate technical information in accessible language.
- Empathy and a customer-centric mindset.
- Eagerness to expand knowledge and embrace new technologies, systems, and formats supported by FME.
- Thrives both in collaborative team settings and while working independently with minimal supervision.
- Critical thinking skills to propose solutions to complex problems.
Desired skills / Bonus points:
- Previous experience using FME Form (Desktop) and/or FME Flow (Server).
- Working knowledge of Linux operating systems.
- Experience with system administration, networking, and configuration for enterprise software products.
- Technical writing experience.
- Experience with databases (e.g., PostgreSQL, SQL Server), a range of data formats (e.g., GIS, JSON), and/or stream processes (e.g., Kafka, JMS, RabbitMQ).
- Experience with Infrastructure As Code (IAC), containerized environments (Docker, Kubernetes), and cloud deployments (AWS, Azure, GCP).
- Experience working with web services, applications, and APIs (e.g., Amazon, Azure, AGOL, ArcGIS Portal, Cityworks).
- While not required, the ability to speak a second language is appreciated, as it helps support our diverse global customer base.