Team Leader

Description:

We are seeking dynamic and collaborative leaders who have a demonstrated history of achieving results; leading complex change and who can think critically and strategically in a fast-paced environment. Further, the successful candidates consistently demonstrate the THP values of compassion, excellence and courage when leading the delivery of an exceptional patient experience.

 Leadership Responsibilities – Project Phase (April to October 2024): 

 Under the guidance of the WMO Manager, lead the set-up of the WMO including: recruitment, phased starts, training, troubleshooting, and communication processes 
 Develop key WMO documentation, including but not limited to policies and procedures, contact lists / call sheets, team schedule(s) / coverage 
 Support the Manager, WMO and PCMs in the implementation of transition plans for moving scheduling from their area into the WMO, including resources, if applicable 
 Engage with WMO Manager and Patient Care Managers, clinical leaders and executives, on plans, progress, feedback and status reporting 
 Work with the WMO team to understand issues and concerns, addressing them to create a positive and productive work environment 
 Implement all schedules in a standard Excel format and work in collaboration with PCM’s, ensure all schedules have been converted to the necessary format and baseline staffing compliments have been verified. 
 Identify, track, and mitigate where appropriate, issues that require resolution both during the Project Phase and post-go live 
 Ensure readiness of the WMO prior to go-live 
 Support and advocate change management 
 Become a subject matter expert / super user in the new scheduling and time keeping systems 

 Leadership Responsibilities (Operational & as the WMO is staffed up): 

 Assist the Manager to plan, coordinate and effectively manage resources (e.g. financial, human, physical space, equipment and materials) in alignment with the Hospital’s strategic plan 
 Review, analyze and apply program performance data to support decision-making and continuous quality improvement 
 Support the Manager, WMO in required aspects of employee relations including human resource planning; recruitment, performance management; coaching/mentoring and professional development and escalate to the Manager any concerns 
 Engage in conflict resolution in regards to situations that may arise due to inequality in staffing resources across units 
 Actively support the development of the WMO team through participation in work internal and external to THP 
 Support staff engagement and workforce resource planning, including retention and recruitment strategies to ensure stable workforce within the WMO 
 In collaboration with PCMs attend/lead staffing calls to ensure that all clinical areas at THP have adequate staffing support, to decrease overall risk related to patient safety 
 Become familiar with workforce analytics, workforce planning and resource optimization to support the WMO team in their roles and clinical leaders, senior leaders in their decision making In collaboration with the manager, design and implement initiatives that support and align with the strategic plan for the organization 
 Develop and lead ongoing education for the UKG and Andgo training for new staff during General Hospital orientation or as required 
 Working with the manager, develop, and report on KPI’s specific to WMO with analysis to provide opportunities for efficiency and workforce planning 
 Administer the UKG Dimensions and AndGo system upgrades (in partnership with IS and the vendors), training and associated communications, working with the Team Leaders who will have accountability for these functions 
 This role may require availability for on-call during weekends and after-hours if escalations are required 
 This is a hybrid role, with staff expected to be on site approximately 50% of their time, which may fluctuate at the discretion of the program leadership 
 Team Leaders may be required to travel between THP’s hospital and / or satellite sites 

 Qualifications:

 College Diploma, B achelor’s Degree in Business Administration, Human Resources or Clinically related field or relevant work experience 
 2 - 3 years of leadership experience in a clinical, patient care / customer service related field, i deally with large organizations, in roles that demonstrates steady progress and advancement with increasing responsibilities 
 Experience with clinical operations and management of clinical staff 
 Experience with staff scheduling, timekeeping and absence management and / or scheduling 
 Working knowledge of Collective Bargaining Agreements (CBA) including but not limited to: ONA, CUPE, OPSEU and employment contracts (e.g. RNAC) 
 Prior experience with staff scheduling systems an asset (e.g UKG Dimensions) 
 Excellent performance and attendance record required 
 Excellent oral, written and non-verbal communication skills 
 Well-developed management skills 
 Ability to navigate ambiguity in a complex and fast-paced environment 
 Solid understanding and experience in using quality improvement methodologies to improve care delivery, clinical efficiencies, staffing optimization and efficiency 
 Proven success in managing change and transforming workplace culture 
 Proven leadership, team and consensus building 
 Strong organizational and time management skills and proven ability to manage multiple, competing priorities 
 Proven ability to implement and sustain best practices in scheduling to enable the teams to provide high quality and safe care to our patients 
 Ability to create and foster an inclusive environment that achieves results by valuing, supporting, and rewarding collaboration and cooperative working relationships 
 Proven ability to coach/mentor staff, role model leadership behaviours, and resilience
 Superior skills in building and maintaining relationships internally and external to THP 
 Strong critical thinking, decision making, problem solving, negotiation and conflict resolution skills 
 Superior communication skills, including ability to have crucial conversations and coaching conversations as needed 
 Evidence of ongoing professional development and ability to encourage ongoing development of WMO team 
 Good project management processes/skills 
 Ability to thrive in a multi-disciplinary, diverse environment 
 Internal Candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply.