Description:
The Systems Engineer provides customer and/or partner focused technical sales support and influencing, technical management of the account, and is the trusted advisor. The Systems Engineer works as a team, along with a Territory Account Manager(s) and/or a Partner Account Manager to sell RUCKUS networking solutions through a network of channel partners. The position of Systems Engineer will perform consultative solutions-based discussions to all levels of decision makers and will also provide technical demos, architectural and best practice designs, proof of concept trials, training, and presentations for customers, partners, prospects and at events.
The successful candidate will be a proficient self-starter, with strong technical skills, in-depth industry knowledge, and excellent communication skills with proven experience as a customer or partner facing Systems Engineer. The preferred candidate will also possess working knowledge of the RUCKUS wireless and wired portfolio and related technologies.
Responsibilities:
- Pre-sales engineering network design, radio frequency passive and/or active planning, bill of material creation, sales opportunity engagement, and technical training individually or in larger group settings
- Identifying and driving the development of a territory account plan based on awareness of the business economics and trends of the industries, including vertical markets
- Have a working knowledge of RUCKUS Networks wireless, wired and software solutions
- Act as a trusted technical advisor to customers and partners with the ability to differentiate and competitively position RUCKUS solutions
- Assist the Territory and/or Partner Account Manager in driving revenue and selling solutions to achieve quota goals
Required Qualifications:
- A proficient understanding of pre-sales engineering, technical sales processes, and critical account management
- Ability to communicate both written and oral technical solutions to a variety of audiences that include executive level decision makers
- 5+ years of experience working with Wi-Fi and switching vendor solutions (Ruckus, Brocade, Juniper, Arista, Cisco, Cisco Meraki, Aruba, Aerohive, Xirrus, Extreme, Dell, etc.)
- Strong ability to support and manage the process of troubleshooting complex technical problems.
- Highly effective technical presentation skills
- Strong verbal and written communication skills
- Working knowledge of networking technical skills; specifically, 802.11 Wi-Fi technology evolution releases (Wi-Fi 5, 6, 7), R, wireless network optimization, IP routing and switching WAN/LAN design, setup and configuration, Layer 4-7 application services, security authentication methods and products, SASE, SD-WAN, RADIUS, AD, Virtualization environments/deployments, VM installations, (any of VMWare, KVM, Hyper-V, GCE, Azure, AWS), secure device/user onboarding solutions, etc. DevOps/REST or other common API programming knowledge a plus
- General knowledge of the following areas of specialization: Cloud services (SaaS); VLAN; security; VoIP; QoS wired/wireless; BYOD/MDM; P2P; mesh; wireless controller architectures; Wi-Fi protocols and transmission, RF design, indoor and outdoor wireless deployments; packet capture/analysis tools; and WLAN security
- Working knowledge of wi-fi design tools such as Ekahau, Hamina, Air Magnet, etc.
- Reside in the Montreal region
- Able to travel 50%
- Proficient in both English and French languages