Description:
The position ensures that all IT systems are protected by applicable maintenance agreements, licenses, and warranties, and that all NWP data on the servers is protected both by redundant equipment and by a regular backup schedule.
Specific duties include:
- Develop procedures to maintain backups of data and system configuration in accordance with the IT Disaster Recovery Plan. Test recovery plan to ensure its success.
- Monitor applications and systems in order to optimize performance and to initiate recovery action after system failures if necessary. Solve problems on NWP devices as they relate to the server environment.
- Perform updates and upgrades to systems as required.
- Maintain a position operation’s manual.
- Research and design IT systems for NWP. This includes network devices, desktops, servers, software, printers, telephony and cloud.
- Research and test upgrades to systems to ensure NWP remains up to date and relevant.
- Participate in creating and awarding RFP/RFQs for hardware and software for NWP.
- Install software and hardware adhering to industry best practices and NWP IT policy and procedures.
- Implement and maintain a distributed infrastructure with redundant systems at physically separate locations, where feasible.
- Secure systems preventing unauthorized access from external and internal threats.
- Manage licensing for systems ensuring NWP stay compliant with all vendor requirements.
- Participate in discovery sessions for departmental guiding policies, procedures and strategic plan in conjunction with the Manager, IT Systems.
- Participate in GOA audit of IT systems by providing documentation as required to the auditor.
- Provide advice to other functional units in NWP on how to best utilize and build on existing systems.
- Provide institution specific training to IT Support staff and end users on system usage as required.
- This position may also be required to assist with desktop support, computer lab support, and other tasks as assigned the Manager, IT Systems or by the Director, Information Technology.