System Analyst Ii

Description:

KEY DUTIES/RESPONSIBILITIES

Strategy and Planning (25%)

Document business processes and workflows, identifying areas for improvement.

Recommend and implement innovative solutions to enhance application functionality and performance.

Identify opportunities for process automation and efficiency improvements.

Stay current with industry trends and emerging technologies.

Assist with project plans, timelines, and deliverables.

Develop and execute test plans to ensure system changes meet business requirements and are free of defects.

Perform user acceptance testing (UAT) with stakeholders to validate application functionality.

Track and report on application performance and issues.

Acquisition and Deployment (15%)

Assist in deploying new applications and system enhancements.

Deploy pre-packaged software and assist in software releases and rollouts.

Liaise with external vendors and service providers to coordinate support and maintenance activities.

Manage data import/export processes and maintain data integrity.

Develop and execute data migration strategies during system upgrades or changes.

Operational Management (60%)

Provide day-to-day support for division systems and software applications, including troubleshooting and resolving issues, and escalating tickets as appropriate.

Install, configure, test, maintain, monitor, and troubleshoot devices and software.

Perform routine maintenance and updates to ensure optimal performance and security.

Create, delete, and modify user accounts and permissions.