Support Engineer

 

Description:

What will you do?

  • Maintain and support end-to-end applications for the AWS Data & Analytics platform
  • Ensure appropriate prioritization and resolution of defects in accordance with agreed upon SLA
  • Ensure compliance with incident, problem and change management policies and processes
  • Provide technical documentation that includes design and operational support documentation
  • Work collaboratively with Project Teams, Operation teams and vendors to schedule implementation of changes to meet overall schedule of the project and mitigate risk of customer experience impacts due to changes
  • Monitor, identify and implement operational improvements
  • Develop an understanding of the business applications supported as well as the business direction
  • Participate in rotational on-call operational support, including after hours support

 

What do you need to succeed?

  • Bachelor's degree in Computer Science and Engineering or equivalent experience
  • Minimum 2 years experience with Big Data solutions preferably using Amazon Web Services or equivalent Public Cloud.
  • Experience with AWS Glue, Lambda, Redshift, Sagemaker and Python/R
  • Experience using Hive, SQL, EMR and S3
  • Experience with DevOps tools
  • Experience with ETL Tools
  • Strong communication, problem solving, troubleshooting and organizational skills

Organization Sun Life
Industry Engineering Jobs
Occupational Category Support Engineer
Job Location Toronto,Canada
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2024-06-29 5:34 am
Expires on 2024-12-24