Supervisor, It Support

Description:

Our Information Technology team works closely with each department across the business to design, build and deliver innovative solutions that help make MPAC an international leader in the property assessment industry. The way we think about technology is different, and our teams are proud to share their knowledge and contribute to meaningful, technology-enabled success stories that enhance operational intelligence and customer service delivery. We tackle complex problems collaboratively in an agile environment, and are committed to ensuring MPAC technology is consistently available, scalable, performance-based and secure. We’re a group of forward-thinking and talented professionals who stay ahead of the game by using open source technology, cutting-edge cloud computing, advanced analytics and predictive and machine learning models. 

We have:

• A team of highly skilled, dedicated and collaborative staff to work with
• Leadership that supports you
• An enterprise that embraces change
• A work environment that has flexible work locations (including remote), hours of work and overall employee wellness support

You have:

• Diploma or Degree in Information Technology or related field
• 3+ years’ progressive experience in IT operations
• Supervisor or senior practitioner experience in maintaining and operating a Service Desk function with a strong understanding of cloud, network and desktop operating systems troubleshooting
• Strong management and team building skills with the ability to lead and motivate a team in providing sound customer service and support