Supervisor Client Services

Description:

The Department of Municipal Affairs and Housing (DMAH) is the primary housing delivery agency in Nova Scotia. The Department is also responsible for ensuring the availability of safe, suitable, and affordable housing for all Nova Scotians. Our work involves making strategic investments, leveraging new funding, and building on critical partnerships to help further position ourselves to meet current and future housing challenges.

About Our Opportunity

Under the direction of the Rent Supplement Manager, the Casework Supervisor is responsible for the client service rent supplement / housing benefit delivery, including the full cycle and ongoing program delivery within a specified region.

Primary Accountabilities

Supervises and gives direction to Rent Supplement Program Administration Officers. This includes assigning and coordinating caseloads; giving advice, direction or guidance; interpreting Departmental and program policies / procedures; and communicating with clients who may not understand or agree with their case worker’s decision. You also oversee and are actively involved as the main point of contact for the client, attend case conferences, liaise with other Departments and outside contacts when required with difficult and complex cases to ensure that a high quality of service is provided to the public. This would include working directly with other Departments and outside contacts to manage the case appropriately.