Supervisor, Claims

 

Description:

Job Responsibilities

  • Provide exceptional customer service
  • Coordinate and supervise daily activities of claims team
  • Provide guidance and leadership to staff and specialists
  • Manage service levels by organizing, distributing, monitoring work flow and setting priorities to ensure maximum efficiency and productivity as guided by corporate policies, procedures and business plans
  • Conduct or contribute to employee development, and employee performance management through coaching and following up on the development of their team’s technical competencies,
  • Conduct periodic review of claims files and coach team to strive for continuous improvement and development by setting and tracking individual and team performance objectives
  • Provide direction and leadership in areas such as: liability determination, investigation, policy interpretation, settlement negotiations and establishing reserves for claims
  • Perform other duties as assigned

Qualifications

  • 3-5 years progressive insurance adjusting experience
  • College /University degree preferred
  • Chartered Insurance Professional Designation and a desire to continue relevant industry education (FCIP, etc.) is an asset
  • Effective customer service skills including empathy and concern for our customers
  • Excellent communication skills, both written and oral
  • Excellent investigative and analytical skills
  • Highly proficient time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
  • Excellent knowledge of policy wordings all lines of business, corporate guidelines, policies and procedures
  • Ability to coach, guide, and positively motivate employees
  • Excellent knowledge of automobile policies
  • Detail oriented with a critical degree of accuracy regarding data entry
  • Exceptional advanced negotiation skills

Organization Wawanesa Insurance
Industry Insurance Jobs
Occupational Category Supervisor
Job Location Edmonton,Canada
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2023-05-01 5:22 pm
Expires on 2025-01-24