Supervisor

Description:

• Acts as the primary customer service contact on Housekeeping/Linen/Transport/Waste Management related matters to patients, families, nursing and other staff in the Hospital, working collaboratively to achieve a high level of customer satisfaction.
• Maintains a system of seamless delivery of all related services pertaining to Housekeeping, Linen and Transport services.
• Prioritizes and ensures timely completion of service requests.
• Works with Clinical Leaders and departmental managers to ensure Patient Service Aide services are provided to the patient units and cleaning services in non-patient areas meet standards and expectations.
• Assists the Sr. Manager in the development of departmental objectives, goals, policies and procedures as set by Hospital Administrative policies, Canadian Accreditation Standards, and C.S.A. standards.
• Implements and maintains the departmental quality assurance systems.
• Prepares quality assurance reports from inspections and reviews with the Sr. Manager, ensuring a follow up action plan is in place for any deficiencies noted.
• Participate in operational initiatives and technology improvements to improve service level outcomes.
• Responsible for the day to day supervision of staff, including Patient Service Aides, Housekeeping Aides, Linen Porters, CS & TD Transport Aides.
• Provides guidance, leadership and direction to staff through coaching, advising and mentoring to help enable staff to carry out their responsibilities aligning with the departments policies/procedures as well as legislation requirements of the Health Promotion Protection Act, OHSSS Act, WHMIS guidelines.
• Promotes awareness of the occupational health and safety programs, and ensures that the department is in compliance through the department safety audit program.