Description:
This position is the first point of contact for all students and visitors arriving at Enrolment Services. The incumbent must communicate in a polite, respectful and helpful manner. This position will have a good working relationship with faculty and staff in the departments as well as other units on campus.
Reception Duties:
- Provide friendly, supportive front facing service for all inquiries at Enrolment services.
- Conduct needs assessment and immediate response to student inquiries, whether that means providing information, assisting with utilization of self-queuing technology, or providing a referral to another department on campus.
- Be able to look up student information in Peoplesoft.
- Accurate documentation of interactions in Peoplesoft.
- Ensure confidentiality of the student record and student information.
- Monitor service levels & wait times and identify to a supervisor when demand exceeds pre-established service thresholds.
General Office Duties:
- Responsible for daily opening/closing of the physical office space.
- Responsible for supporting transcript processing.
- Record monthly statistics.
- Maintain stationary and supplies inventory.
- Coordinate physical mail, and maintain department staff lists.
- Ensure office equipment in general office is well maintained, serviced and fully functional.
- Update and maintain communications documents in the waiting area including posters and TV screens.
- Support Enrolment Services administrative inquiries.
- Occasional telephone support for student inquiries.
Qualifications / Requirements:
- Minimum of a high school diploma. Post-secondary education would be considered a strong asset.
- A minimum of two years experience in an office administrative role with a minimum of one year in a post-secondary Registrar's Office. Experience with collecting, reviewing and processing confidential student documents with precision and accuracy.
- Experience in a dual front-facing/office support role with proven successful internal and external customer service.
- Experience working in a high traffic/high volume environment with constant inquiries and interruptions.
- Excellent working knowledge of Microsoft Office, e-mail, Internet and web-based applications.
- Demonstrated organizational and time management skills together with proficient written and verbal communication skills.
- Ability to be flexible and manage a heavy workload and stress during peak periods.
- Ability to work under minimal supervision, exercising discretion in decision making is required.
- Post-secondary education (college diploma/certificate) would be considered an asset.