Student Resource Assistant

Description:

Reporting to the Associate Director, Student Services (Registration, Admissions, and Services), and receiving work direction from the Registration Services Manager, the Student Resource Assistant is a member of the Student Resource Team, and is responsible for providing in-person, telephone, and email support to current and former students, parents, departmental administrators and faculty members, and staff in various administrative offices at the University. The Student Resource Team provides accurate and up-to-date information related to the Faculty's academic regulations, policies and procedures, and supports the administration of the Faculty's academic advising, academic appeal, academic consideration, letter of permission and registration processes.

This position acts as a first point of contact and answers, redirects, or escalates program administration questions from faculty, staff, parents and/or students. This position provides administrative support including scheduling, meeting coordination, preparing agendas, minutes, data entry, filing, reception, mail distribution, printing and distributing materials, updating directories and/or maintaining office supplies. This position generates a variety of program documents including reports, agendas, meeting minutes, letters of permissions and/or correspondence. This position also assists with planning program events.
What you will do

Acts as a first point of contact and answers, redirects, or escalates program administration questions from faculty, staff, parents and/or students.

• Provides administrative support including scheduling, meeting coordination, preparing agendas, minutes, data entry, filing, reception, mail distribution, printing and distributing materials, updating directories and/or maintaining office supplies. Generates a variety of program documents including reports, agendas, meeting minutes, letters of permissions and/or correspondence. Supports the exam process through scheduling, arranging accommodations, securing and setting up rooms, providing supplies, using grading software, scheduling proctors and/or submitting final grades. Records and follows-up on the collection and/or distribution of evaluations. Assists with planning and/or executing of events including learning events, seminars, academic sessions, training sessions, conferences, video-conferencing rounds, orientations, parties, and/ or retreats. Maintains and updates department website and/or community website.
• Other duties as required in support of the department and/or unit.

Required Education

• Two-Year Community College Diploma.