Description:
As a Customer Service Clerk, you may have the opportunity to work on some or all of the following activities:
- Support staff in providing assistance for public and/or internal inquiries.
- Support staff in providing assistance with administrative and clerical services to ensure effective and efficient administrative operations.
- Provide reception duties and/or counter services support, process payments, and perform basic mathematical calculations accurately.
- Make copies of correspondence and other printed material for branch/unit meetings.
- Maintain filing system and office files by regularly updating key documents (e.g. employee telephone directory, emergency contact list, etc.), and reorganizing or collating information as and when required.
- Perform basic data entry functions and prepare documents.
- Plan, organize, coordinate, and manage daily assigned work.
The following skills will be developed on the job:
- Verbal, written, and active listening communication skills by understanding processes and guidelines, and by preparing a variety of documents (e.g. basic reports, recording data, etc.).
- Customer service skills and verbal, written, and active listening communication skills by performing reception duties and responding to phone, email, and in-person inquiries.
- Basic mathematical skills to perform cash handling duties.
- Organizational skills by collecting and organizing files, reports, and other documents.
- Time management skills by working in a busy environment to meet deadlines.
- Interpersonal skills by working collaboratively within a multi-disciplinary team.