Student Advisor

Description:

The incumbent provides a single point of contact for learners considering the Academic Upgrading (AU) program within their assigned portfolio—Frost for LBS; all Fleming sites for WSIB. They are also a point of contact for the ministry and other community agencies that provide Literacy Basic Skills (LBS) programs or employments services (ES). The incumbent focuses on awareness building of the program, information-sharing and referrals with internal and external partners, gathering intake (and exit) information, initial assessment and orientation sessions, transitioning the learner to post-secondary programs, to apprenticeship or to employment and supporting the learner while in the AU program.

The Student Advisor is responsible for registration, record keeping, financial assistance, communication of marks from faculty to the Registrar’s Office, and reporting of statistical information to the college and the ministry.

Through learner consultation and analysis of assessment results, the incumbent creates, reviews and finalizes learner training plans and ensures correct documentation and reporting has been completed for the ministry. The incumbent inputs learner data into the ministry information system in a timely and accurate manner, including tracking learner progress (e.g., attendance, learning activities, milestones). The incumbent collaborates with other AU staff and AU faculty at all LBS sites to ensure consistency and compliance with ministry and college system procedures and processes.

This incumbent is also the primary point of contact for WSIB Return-to-Work Specialists and clients including Upgrading and Post-Secondary clients and is responsible for upholding the expectations in the Public Colleges WSIB contract including developing customized plans and service to the WSIB Injured or Ill Person (IIP), communicating with RTWS, and acting as the conduit between Fleming College, the client, and WSIB. The incumbent is committed to developing and maintaining a collaborative stakeholder and partnership approach to program and issues management.