Leads the store team to develop, evaluate and coach a diverse staff as necessary to maintain a high level of service and quality to meet customer experience expectations.
Inspires, educates, guides and develops diverse associates and keyholders to meet short- and long-range growth plans/career paths within the store, field and general office.
Delivers on operating budgets and manages expense control within division guidelines to deliver positive results and meet profitability expectations.
Ensures accuracy of all functions related to store operations to include both Front and Back of House Operations.
Performs timely completion of all recordkeeping associated with applicants, new hires, payroll, performance reviews, coaching, disciplinary actions and terminations.
Maintains appropriate inventory levels through effective replenishment, organization, shrink control and communication.
Communicates regularly with Area/District Manager providing relevant market information and employee successes and challenges.
YOU HAVE
A High School Diploma or equivalent is required
5 years’ experience in retail at management or supervisory level
Experience managing individual contributors and a department or has acted as a lead
Strong problem-solving skills; ability to resolve technical, operational and organizational problems and drive decisions that impact finances, efficiency and effectiveness of the store
Skill operating a Point of Sales (POS) system, and various software packages