Description:
The Secured Network Canada Organization comprises of 3 teams i.e. 1-Network Planning & Governance, 2- Network Deployment and Automation and 3- Network Operations & Support teams. The primary responsibilities of these 3 teams are as follows:
- Cloud: On prem and Cloud Hybrid infrastructure management, operations, and support
- Incident management – incidents from priority 1 through 4, always on the front line to respond to service outages, implementing break-fix ensuring the service is restored within the committed SLA.
- Problem Management – permanent resolution after the break-fix implementation.
- Change Management – All changes that are stemmed either during the incident/problem management process, or direct requests from various business units.
- Network infrastructure deployment –Ownership of the new infrastructure deployment from Design Engineering team after the network design and initial 15% of the deployments are completed. +
- Vendor Management - Managing the vendor from both incident management and Maintenance support perspective.
- Patch Management – Managing and maintaining approved software codes on all network devices and apply patches in a timely manner to keep up to date status.
- Vulnerability Management – managing and maintaining a thorough check on all announced/found vulnerabilities and applying appropriate solutions to mitigate or lower the vulnerabilities impacts.
- Management and maintenance of various Secured Network KPI Dashboards
- Process and Procedural document: preparations/presentations and applying practices.
- Inventory Management (Deployment, Decom, New Purchase): maintaining up to date reports.
- Secured Network Device Hardening and Compliance: Participating and maintaining a healthy practice of structuring and applying the Network Device hardening and checks through Dashboard.
- Network Risk and Audits, processes management, evidence creation and managing/attending deliverables to Internal and external audits.
- DevOps / Automation: Participating in creative design and implementations and promoting DevOps practices.
- Network vitality deliverables – Ongoing review and assessment of the network stability, steady-state hardware and software upgrades to improve network stability and resiliency.
This network connects a primary data center with multiple Canadian head offices and hundreds of regional offices. Our technology base includes:
- Cisco ACI
- Cisco Nexus Switching & Routing
- Cisco/Checkpoint Firewalls and VPN
- Internet technologies (DNS, SMTP, OSPF, etc)
- Radware & F5 Load balancers
- IDS/IPS
- DDos
- Solarwinds/ServiceNow tools
- New technology implementations
- Cloud infrastructure