Description:
“This position requires the Reliability Screening pursuant to the Royal Canadian Mounted Police process, and a Canadian Personnel Security Clearance. If offered employment, you must be willing to complete and successfully pass the adjudication process. Any employment is contingent upon obtaining the required adjudication. Canadian Citizen will be required for this role.”
What you get to do in this role
Team
ServiceNow Platform Administration team is a team of talented and energetic individuals. The team works closely with application developers, product owners, and project managers to maintain ServiceNow internal instances. The team focuses on Automation to reduce manual efforts. We also work closely with engineering development to introduce Innovative platform solutions for complex business problems.
What you get to do in this role
- Manage the complete lifecycle of production and sub-production environments including necessary configurations and integrations, application admin activities (operational, migrations, and upgrades)
- Analyze incidents to identify application and system problems and possible solutions in a timely and accurate manner
- Assists in the troubleshooting of performance, integration, and user management issues by digging into application and system logs
- Assists in the maintenance and administration of user profiles including groups and role management
- Develops procedures and scripts for monitoring and automation of manual processes
- Engage with product engineering and support teams to troubleshoot issues and any planned activities
- Follow ITSM processes for Incident, Request and Change management process
- Maintain system documentation for configuration and troubleshooting of known issues
- Work closely with other admins and teams including US teams, to support the delivery of related tasks successfully
- Come up with best practices for Admin operations and enhancements based on lessons learned
- Participate in Change Advisory Board meetings to understand deliverables and timelines for admin activities
- Co-ordinates and executes Go-Live activities
- Follows SOX controls and helps collect data for periodic review
- Support requirement during off hours and weekend support, when required.
Qualifications
To be successful in this role you have
- Minimum of five (5) years of information technology industry experience, with 2+ years of experience developing on the ServiceNow Platform.
- Java, JavaScript, MySQL, LINUX, HTML, and Splunk (an advantage)
- Good understanding and work experience in Web services, SOAP, and REST
- Good verbal and written communication skills, with the ability to work with both technical and non-technical stakeholders
- Good Understanding of ITIL v3 processes. ITIL Foundation & ServiceNow Administration certification is good to have
- ServiceNow Certified Application development experience preferred.
- Willingness to work Pacific Standard Time hours