Sr. Field Sales Guide

Description:

As a Field Sales Guide, you are the embodiment of the brand for our community. You will be at the forefront of how wecreate intuitive, innovative, and memorable moments that will encourage prospective customers, fans, and communitymembers. This role requires a high level of energy, initiative, and deep understanding of the customer journey.

As a Field Sales Guide, you must have a customer-first approach and thrive in ambiguous and unexpected environments,tackling all challenges with a flexible and solution-oriented mindset. You are results driven and demonstrate anunderstanding of how each interaction supports the broader customer experience, while remaining hyper focused onour company sales objectives. We are seeking engaging and enthusiastic individuals who have a passion for people,education, technology, and clean energy solutions.

Responsibilities

Deploy Rivian’s sales strategy at your location, generating demand and connecting with the broader community. 
Act as a Rivian brand and product specialist, evangelizing the mission and product vision that sets us apart. 
Provide support for prospective customers, fans, friends, and Rivian owners through their respective journeys with our brand and products. 
Manage lead engagement, qualification, capture, and scoring to shepherd prospective customers through a sales pipeline. 
Manage general product support and event inquiries surrounding Vehicle Pre-Orders, Vehicle Configurations, Rivian Shop Orders, Retail Store Support, Demo Drive Scheduling, and additional support and pre-sales and ownership scope as assigned. 
Support a variety of retail activations and experiential events to generate demand and connect with the broader Rivian community. 
Engage and qualify Rivian customers and identify their unique needs to create personalized and memorable experiences that drive conversion and customer satisfaction
Build and manage a healthy sales pipeline by establishing positive, long-term relationships with customers via high touch, responsive service
Maintain accurate and up-to-date customer records in the CRM system. 
Accountable to KPIs that involve number of customer contacts handled, SLA responses, lead captures, demo drives scheduled, and any other goals that ensure the collective success of Rivian. 
Ensure customer experience is best-in-class: authentic, engaging, educational and aligned with Rivian’s core values and culture
Perform day to day operational duties, back of house upkeep, food & beverage support, shipping and receiving duties, general space upkeep, cleaning duties, building or maintaining visual displays as necessary, and events as necessary. 
Uphold the operational framework, best practices, and playbooks to deliver the best experience possible to our community members and team
Take on additional projects, duties and assignments as required and/or by request from the field leadership

Qualifications

Qualifications

Preferred4 years of experience in customer service required; field marketing, sales, education, or hospitality environmentpreferred
At least 21 years of age 
High School Diploma or GED required
Ability to work a flexible schedule to support customers on nights, weekends and/or holidays; ability andwillingness to travel based on business needs to support other market launches and operations
Experience using POS and CRM (ex. Salesforce)
Must have a valid driver’s license in the state of residence that you will be driving/operating a vehicle (or statethat you are commuting daily to/from) and possess an exceptional driving record; If driver’s license isn’t in theappropriate state, you must be eligible to obtain one within the first 60 days of employment
 No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in thelast 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period. Will besubject to continuous Motor Vehicle Record (MVR) monitoring 
Ability to obtain and maintain local sales licenses if applicable in your state
 Comfortable operating large, high performance vehicles and conducting demo drives with customers. 
Competencies
Energetic, enthusiastic, and engaging customer interaction style
Ability to understand and articulate concepts in the technology and automotive space
Resilience and ability to overcome objections using active listening and critical thinking
Ability to multi-task while providing exceptional quality of work
Excellent written and verbal language skills in English, additional languages a plus
Ability to learn quickly, thrive in a fast-paced environment and adapt to changing timelines
An obsessive approach to elevating the customer experience and commitment to taking every opportunity to over-deliver when it comes to delighting and interacting with our community
Ability to build and maintain relationships, solicit cooperation, and achieve results through collaboration while managing multiple projects simultaneously in a fast-paced, high-growth environment 
Physical Requirements
Willingness to work in various working conditions including being in a full service retail center or unpredictable weather conditions
Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50lbs). 
Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
Strong understanding of written and spoken English
Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics