Description:
What you will do
- Provides technical support for hardware (virtual and physical), software, operating systems and applications.
- Interacts with business and systems owners to support and maintain business applications and systems
- Bridges the gap between business requirements and technology (including recommendations on future direction)
- Updates documentation and maintains core infrastructure systems.
- Works with Architect and project teams to transition new technologies and services to the production environment. May lead implementations or upgrades or provide details as the Subject Matter Expert (SME)
- Test and evaluate hardware and software to determine efficiency, reliability, and compatibility with existing systems using equipment, lab and virtual environment
- May write technical specifications to send to vendors for bid
- Work with Security team to ensure the integrity of components and processes
- Work with vendors and service providers to ensure they are meeting service levels
- Coaches and mentors peers, Systems Specialists, and Operations team in order to build and strengthen capabilities within ITS
What you bring to the role
- A university degree in mathematics or computer science or other related discipline.
- 10+ years of professional experience and 5+ years of IT experience in system implementation, project and systems management.
- Strong interpersonal and oral communication skills.
- Working knowledge of network protocols such as EIGRP, OSPF, IPSEC, network technologies (WAN/LAN: MPLS, Fame-Relay, Ethernet, VPN, SSL, Quality of Service, VOIP), and network security appliances / application, vulnerability scanning tools, processes and procedures.
- Strong understanding of network management and management tools, such as P Network Node Manager, NetQoS and Bluecoat Reporter