Description:
We are looking for someone who can combine expert analysis skills, strong technical aptitude, eagerness to learn with a strategic mindset to support the infrastructure of various Data Integration, Mainframe and Data Governance products on premise and in the Cloud.
What you will do?
- Provide exceptional product infrastructure and administration support by meeting or exceeding customer satisfaction
- Participate in rotational on-call operational support, including after-hours support
- Manage intake and fill user requests. Examples include: application and user set up, administration, code promotion requests, software consulting and troubleshooting
- Provide new software and perform software renewal assessments
- Have a continuous improvement mindset to ensure processes and products are efficient and cost effective
- Design and implement software infrastructure deployments and support system management processes and procedures
- Be part of our Digital Enterprise journey at Sun Life by being client obsessed and agile
- Ensure systems can be recovered in accordance with the Business Continuity Plan and participate in Sun Life Disaster Recovery tests
- Ensure project deliverables are of good quality and delivered on time and within budget
- Ensure information delivery standards and guidelines are followed
- Work and coordinate with vendors for trouble shooting, system implementation, and migration
What are the product infrastructures we support:
- Informatica Intelligent Cloud Services (IICS)
- Informatica Master Data Management (MDM)
- Informatica PowerCenter, PowerExchange CDC
- IBM InfoSphere (DataStage, QualityStage, Information Service Director)
- SAP PowerDesigner
- IBM z/OS mainframe tools (FOCUS, APL, QMF)
Preferred Skills:
- Degree in Computer Science or equivalent experience
- 2+ Years of experience providing infrastructure support preferably with Informatica Cloud
- 2+ Years of experience working with Unix & Windows Operating Systems
- 2+ Years of experience setting up/supporting software running on Amazon Web Services (AWS)
- General Mainframe experience