Specialist Solution Management

Description:

As SRS (Service Reliability System) Application Support Specialist, you will be responsible for safe-guarding applications in the areas of Waybill, Service Scheduling and Customs.You will provide operational support services across pre-production and production environments for CN’s core applications, to move rail traffic as well as exchange information with internal and external trading partners.You will join a dynamic Team of SMEs (Subject Matter Experts) accountable for integration of new projects into existing core systems.As Business liaison, you will determine requirements, analyze, and provide solutions for project integrations, enhancements, and fixes for defects.Solutions implemented must be sound and follow ITIL, and SOX requirements.All code changes must be optimized, efficient and ensure that needs of our business partners, and new customers are met.Sox and government legislated requirements must also be satisfactorily met.

As a Specialist, you will be expected to understand business requirements, troubleshoot issues, perform analysis, design, and program using ITIL framework.Technical documentation, impact analysis, QA scripts & test scenarios are also functions and capabilities within the Specialist’s toolkit.

You are a focused, determined, inquisitive, and independent individual.Who thinks outside of the box and uses your experiences to navigate the challenges of a fast-paced environment; to ensure job well done, on behalf of our Business partners and CN Customers.

Main Responsibilities
 

• 15+ years experience with mainframe development.
• Development using Natural programming language.
• Online IMS/Natural programming with screens.
• Batch processing with JCL.
• Experience in a support role of critical, time sensitive applications.
• Perform analysis of system issues, to design effective solutions to meet business needs.
• Provide estimates, technical design, program specifications, code, unit test and integration testing.Assist with QA of other Team members changes.
• Contribute to, prepare implementation plan for deployment, cutover and fallback.Monitor promotion.
• Ensure compliance with all CN IT standards (e.g. code reviews, security, architecture, systems platform, performance, service now SLAs, SOX etc).