Description:
What you’ll do on a typical day:
- Maintain phone communication between external customers and contracted drivers/couriers
- Assist contracted drivers with delivery issues
- Resolve any customer issues, complaints and answer questions
- Monitoring progress of delivery routes
- Customer billing and data entry tasks
- Assign drivers/couriers delivery routes
- Oversee all unloading processes of returning routes at days end
- Additional duties as requested
What you need to succeed at RXO:
At a minimum, you’ll need:
- 1 year of experience in a customer service role resolving issues and responding to customer requests
- Bilingual English/ French
It’d be great if you also have:
- High school diploma or equivalent
- Experience in a call center environment
- Strong customer service skills and the ability to satisfactorily resolve issues
- Solid ability to multitask with exceptional organizational skills
- Ability to thrive under pressure while delivering solutions that exceed customer expectations