Specialist Customer Success Partner

Description:

Daily management of assigned cloud customer accounts. This includes account management strategies, developing and managing engagement and expansion plans, and delivery of Cloud Success Services to ensure consumption and product adoption growth within assigned customers. The focus of this position is twofold; to maximize the ROI customers receive from their investments in SAP cloud products and to promote revenue growth and renewal protection, which positively impact SAPs business performance. Your end-goal? To help companies of all sizes solve their unique challenges – and run simpler.

As a S-CSP within the SAP Academy for Customer Success, you will be responsible to:

• 
  Successfully complete a 9-month learning-apply program that enhances your support into the sales role, a critical customer facing function within our dynamic Cloud Services Success (CSS) organization.

• Immerse yourself in a multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.

• Learn how to drive value across the customer lifecycle through solution adoption and ongoing renewals that foster account expansion.

• Receive onboarding in your local market with on-the-job training and mentoring by a senior S-CSP professional in the field. You will have the opportunity to work both behind the scenes and directly with customers