Specialist Customer Engagement

 

Description:

Clerical and Customer Service

  • Supports students/prospects requesting information about programs/courses, services and academic policies and procedures; determines at which point to refer questions to program or service areas.
  • Facilitates registration with prospects through the FCET website.
  • Actively engages through designated marketing communications channels and provides real time feedback on marketing communications campaign initiatives and messaging.
  • Provides feedback and/or reports to FCET marketing, systems, and academic areas on a variety of issues; for example, requests for classes not presently offered or student confusion with language used on the website.
  • Collaborates to ensure administrative/academic confidential information is gathered, sorted, appropriately stored, securely destroyed, and destroy dates recorded.

Supporting the FCET Office

  • Supports FCET faculty and staff with needs such as photocopying, retrieving printing, providing class rosters, exam booklets, and explaining processes and procedures.
  • Assists FCET staff with work requests, call-outs, interacting with Chairs and Program Coordinators or Managers to ensure all program information is accurate and up-to-date.
  • Assists the Office and Service Coordinator by monitoring and recommending the purchase of office supplies and assisting with other office tasks as needed.
  • Liaises with the Office and Service Coordinator to augment information provided to other College areas.
  • Works with the Office and Service Coordinator to oversee all central office functions in keeping with Health and Safety processes and regulations.

Organization Seneca College of Applied Arts and Technology
Industry Customer Service / Tele Marketing / Tele Sales Jobs
Occupational Category Customer Engagement
Job Location Toronto,Canada
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2023-02-09 1:44 pm
Expires on 2024-12-23