Software Support Consultant

Description:

For international mining software company

Does this sound like the big picture of your career?

• You are a smart and experienced Software Support Consultant, looking for versatile work at a globally growing software company
• You are motivated by challenging work and achievable professional goals
• You want to contribute your ideas and make decisions in a dynamic team environment
• You want to be part of a team guided by fairness and integrity that extends to co-workers, customers, partners and the wider community
• You want to work with a business that values and supports an integrated-life-approach to employment
• You want excellent benefits and salary structure

Here’s what we need from you:

• Degree qualified (Software Engineering, IT or Environmental discipline) or close to qualification
• Previous support desk experience
• A strong interest in software products
• Well developed written and verbal communication skills, to all levels of the organisation

We would like to hear from you if you are experienced in working on a software service/help desk.

The fine print of this gig:
You will report to the EnviroSys Support Manager and be based at our Calgary office. Your role will be to provide service desk and other support services for our Environmental Data Management software product, EnviroSys. Tasks will include:

• Support ticket triage
• Take service desk phone calls
• Perform Level 1, 2, and 3 incident resolution
• Perform Product Administration tasks
• Assist in management of support ticket queue including SLAs and priorities