Description:
The role Cloud Application Engineer/Site Reliability Engineer is to build solutions to enhance availability, performance, and stability of OpenText services as well as automating away repetitive work as part of a cloud dev ops organization.
This role would be a great fit for someone with creative and innovative problem-solving skills. You will develop and implement solutions that operate at scale. Our teams are empowered and expected to improve our products to truly deliver a reliable experience to customers.
You are great at:
Collaborates with Agile squads/developers, sustain and business partners and provides significant contributions to develop specifications to resolve problems, and to address enhancement needs focusing in areas of logging, monitoring and metrics for operational readiness
- Uses technical knowledge, creativity, and company practices to drive down occurrences of incidents through development of proactive monitoring and alerting.
- Provide attention to incidents according to Service Level Agreements.
- Provide continuous feedback to development teams on system stability, defect analysis and system enhancements
- Develop runbooks and patterns to sustain applications in a production environment
- Participate in technical discussions and drive transition to sustain activities with the development teams
- Work with IT business and development partners to gather input to develop new capabilities in displaying/monitoring/alerting on key performance indicators (KPIs) by tracking business transactions (BT) in real-time
- Partner with application owners to develop creative and effective solutions to mitigate risk and successfully remediate any audit issues, providing quality and timely responses
- Take ownership and accountability for the incident resolution process, participating in RCA and SWAT investigations.
- Plan for validation and verification of changes deployed by infrastructure teams, development teams.
- Participate in day-to-day real time advanced level technical support and troubleshooting on issues reported from user/customer base.
- Provides guidance in resolving performance related issues and designing solutions for any technical issues faced by the application
- Establish and maintain a good relationship with team members, Product Development, Product management, Customer Service, Client management and other cross functional teams.
- Participate in training and information sharing activities.
- Act as backup for other team members when necessary.
- Requires rotating shift work as needed.
- On-call rotation is required, as 7x24x365 support is required.