Sharepoint Admin

Description:

should be responsible for the following Managing and checking the overall server health and functionality

• Monitoring SharePoint disk space usage through the built-in SharePoint reports for each site collection

• Managing SharePoint permissions

• Analyzing and reporting upon SharePoint usage and activity

• Moving/copying sites

• Regular review of the events and messages reported in Event Viewer and Performance Monitor

• Regular review, clean-up, management and configuration of SharePoint accounts and sites. This portion of the role will work closely with an Active Directory administrator if they are separated.

• Regularly analyzing SharePoint content and storage

• Monitoring SharePoint trends (e.g., site usage and growth, disk space usage and growth)

• Regularly auditing your SharePoint environment

• Identifying and reporting governance violations

• Checking for operating system, SQL Server and SharePoint patches and cumulative updates.

M365 support analyst responsibilities:

• Provide world-class customer experience with every interaction

• Engage and empathize with customers to support and resolve technical issues through completion

• Develop, foster and maintain highly effective customer interaction

• Support installation, configuration, and support of Microsoft Office 365 on various platforms

• Accurately document all work performed through ticketing system including details and outcomes

• Ensure accurate and timely resolution of all assigned issues

• Escalate product bugs or unresolvable cases

• Notice trends and report reoccurring problems

• Develop, foster and maintain effective working relationships with engineering to enhance the customer experience

• Update O365 licenses, subscriptions and user management as necessary

• Share your knowledge with teammates and guide them in the resolution of complex technical problems

• Collaborate with team members to enhance the customer experience

• Increase engagement with O365

• Share knowledge amongst the Microsoft support program community via solution documents, social media, technical communities and training recommendations

• Participate in product testing, tool building and pilot new projects

• Enforce a high-quality customer service culture

• Stay up to date with technological changes in the industry with internal and external training