Service Desk Tier 1 Analyst

Description:

If you’re a bit like us, you’re driven to connect with how others are feeling and thinking. Here we walk in others shoes before taking action. Just imagine being part of a team that puts “we before me”, where flexAbility is a mindset, and where you trust your colleagues to have your back. At Grant Thornton, you’ll work with inspiring leaders who support your development, both personally and professionally. This is a place where your insatiable curiosity enables you to think, see and hear from a variety of perspectives, a place where every day is different and having the courage to grow is part of who you are. And when all this comes together, well that’s when the magic happens!

Want to learn more about who we are and how we live our purple every day? Read our colleagues’ stories at www.discoveryourpurple.ca

Think you’ve got what it takes to be a Service Desk Tier 1 Analyst? Like the colour purple? Great. Here's a few more boxes we’re also hoping you can tick:

• A college diploma in Technology related program (or equivalent experience)
• 1+ years of experience in a similar role would be considered an asset
• Ability to work effectively both independently and as part of a team
• Solid organizational skills with the ability to prioritize and work in a busy environment
• Excellent troubleshooting/problem solving skills and analytical ability
• Interest in continuous learning
• Aptitude for learning and adhering to existing standardized policies, processes and procedures
• Aptitude for learning software quickly with minimal instruction
• Desire to learn and expand knowledge of the firm and the technology environment in use
• Excellent interpersonal skills
• Interest in user needs and in providing a high quality of customer service
• Thorough understanding of networks and basic knowledge of Active Directory security groups
• Basic understanding of Microsoft Azure Services
• Good understanding of Microsoft O365
• Ability to lift equipment weighing up to 25 lbs/11 kg
• Valid driver’s license
• Readily available access to a reliable vehicle