Service Delivery Specialist

Description:

If you have expertise in cloud cost management and Infrastructure operations management and this is a superb opportunity for you!

Who you are:

FinOps Planning & Governance:

• Design and develop key FinOps strategies around cloud cost governance and compliance

• Engage with application teams and platform engineers to identify and implement cost optimizations strategies

• Lead development of dashboards to provide users with an analytical view of services data for cost-of-service and capacity planning.

• Develop cloud budgets and annual spend forecasts; Work with Enterprise Planning team to improve Cloud cost forecasting

• Lead managed service support teams in cloud policy creation and implementing automation optimization strategies.

• Work with our cloud vendor(s) to understand on-going costs and work with them on optimization efforts

• Present monthly/quarterly cloud cost financial updates to executive level audiences

Operations Management:

• Lead, mentor, and manage a technical team responsible for IT infrastructure operations, including servers, networking, storage, and cloud environments especially Enhanced File Transfer (EFT) systems

• Oversee day-to-day operations, ensuring systems are stable, secure, and meeting performance benchmarks.

• Provide leadership to the technical team and ensure timely resolution of incidents and service requests.

• Develop and implement operational strategies to optimize infrastructure performance, scalability, and availability.

• Collaborate with stakeholders to plan infrastructure upgrades, migrations, and new EFT systems implementations.

What you will do:

• Minimum 6+ years’ experience working in IT and business teams

• Demonstrated strategic thinking and governance development of FinOps Programs

• Experience in Business Analytics, IT Finance / in cloud expense management

• Experience managing cost in cloud infrastructure environments (e.g Azure, AWS).

• Solid knowledge of ITIL frameworks for incident, change, and problem management.

• Understanding of secure file transfer methods and networking protocols.

• Proven internal and external influencing skills at senior and executive management levels

• FinOps Certified Practitioner, ITIL Certification preferred