Service Center Representative

Description:

Are you ready to be engaged? Are you ready for a challenge? Are you ready to

work with people you really like? Are you ready to make a difference?

Careers | Foresters Financial

Key benefits of this role:

• Work from home opportunities
• Full time schedules with weekends off (Hours of operation 8am-8pm EST)
• Full benefits package and pension with company match
• Vacation time and bonus structure
• All required equipment/hardware provided
• Supportive management and co-workers
• Diverse and inclusive working environment
• Constant opportunity to learn, grow and advance your career

Key Responsibilities

• Answer inbound service-related calls regarding all aspects of doing business with Foresters Financial and Foresters Financial activities. Conduct follow up calls as needed.

• Prioritize the customer relationship at all times by listening and responding with empathy

• Stay current on relevant business topics, communications and process changes

• Provide the highest level of customer service and facilitate all actions necessary through collaboration with multiple business areas, including research and follow up to positively satisfy customer needs

• Maximize opportunities to influence the customer relationship and build loyalty by providing excellent customer service and promoting the benefits self-service capabilities that Foresters offers; as well as the benefits of being a Foresters member

• Proficiently determine the needs of the caller and provide support with accurate and timely resolution following approved escalation procedures

• Understand the impact of individual Key Performance Indicators and set challenging development goals to support individual and team success

• Contribute innovative ideas to solve problems, prioritizing continuous improvement

• Cultivate self-awareness by proactively seeking feedback and acting upon it