Service Center Representative

Description:

Foresters Financial believes superior performance helps us drive innovation and customer service excellence. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the needs of our employees. Foresters Financial is seeking both Spanish Bilingual and/or Unilingual Service Centre Representatives who believe in providing service excellence to our members, customers and producers through handling of incoming service related calls. This role will accurately resolve, relay and record confidential customer information using company-approved technologies and tools in accordance with established processes, policies and procedures. Service delivery will have a view of operational efficiency with a focus on enhancing the customer experience and relationship with Foresters Financial.

Job Description

Are you ready to be engaged? Are you ready for a challenge? Are you ready to

work with people you really like? Are you ready to make a difference?

Careers | Foresters Financial

Key benefits of this role:

• Work from home opportunities
• Full time schedules with weekends off (Hours of operation 8am-8pm EST)
• Full benefits package and pension with company match
• Vacation time and bonus structure
• All required equipment/hardware provided
• Supportive management and co-workers
• Diverse and inclusive working environment
• Constant opportunity to learn, grow and advance your career

Key Responsibilities

• Answer inbound service-related calls regarding all aspects of doing business with Foresters Financial and Foresters Financial activities. Conduct follow up calls as needed.

• Prioritize the customer relationship at all times by listening and responding with empathy

• Stay current on relevant business topics, communications and process changes

• Provide the highest level of customer service and facilitate all actions necessary through collaboration with multiple business areas, including research and follow up to positively satisfy customer needs

• Maximize opportunities to influence the customer relationship and build loyalty by providing excellent customer service and promoting the benefits self-service capabilities that Foresters offers; as well as the benefits of being a Foresters member

• Proficiently determine the needs of the caller and provide support with accurate and timely resolution following approved escalation procedures

• Understand the impact of individual Key Performance Indicators and set challenging development goals to support individual and team success

• Contribute innovative ideas to solve problems, prioritizing continuous improvement

• Cultivate self-awareness by proactively seeking feedback and acting upon it