Service And Delivery Solutions Manager

Description:

The Service & Deliver Solutions Manager is a critical and strategic role, working closely with the VP Global Service Center Delivery Leader to ensure sustainable growth of the Global Service Center Delivery Model.

The Role will offer opportunities to manage projects, as well as process.

The Service & Deliver Solutions Manager will bridge relationships between various sectors of the organization to ensure the success of the Global Service Center. The candidate will work closely with Executives, IT, Product Development, End Users / Engagement Teams to manage sustainable process and execute on key initiatives. The employee will also ensure a collaborative work environment embodying the values of Altus Group.

The Service & Deliver Solutions Manager will have visibility to and participate in our Altus Group services offerings that may include Valuation, Tax, Cost, and other commercial real estate Intelligence as a Service offers.

The ideal candidate will have experience working and managing in an environment with multiple stakeholders and balance ongoing daily process management as well as managing projects to continue to support the operationalization of the GSC. They must be comfortable working in a dynamic organization with high delivery and quality demands.

Key Responsibilities:

• Be a key point-of-contact for management, business stakeholders, and project teams

• Work closely with the GSC Delivery Management team to schedule and define workflow and ensure that appropriate resources are in place and available

• Support in forecasting future resourcing needs

• Support in the implementation of new initiatives to operationalize and establish the GSC as a self-sustaining entity

• Manage multiple projects in a fast-paced, results-oriented environment

• Manage the integration of GSC and engagement teams for process/project solutioning

• Leading the team by example of focused effort, collaboration, and a winning culture.

• Work with the GSC to manage KPI’s and ensure teams are functioning effectively

• Building a culture of continual process improvement to support expansion of the GSC

• Support communication between internal stakeholders and Global Service Center

• Ensure adherence to defined process standards

Position Requirements:

• Proven leader in building and improving process

• Experience working with and communicating directly with cross border teams is an asset

• Post graduate degree in a relevant field (Business, Mgmt Sciences)

• Work experience preferably in Commerce, Real Estate, Economics, or Finance.

• Real estate background, specifically Commercial experience is an asset

• Excellent communication skills – written, verbal, and oral presentation

• Intermediate to advanced proficiency in Microsoft Office Suite: Word, Outlook, Excel (VLookup, Pivot Tables, Macros, Etc.)

• Knowledge of Argus products is an asset

• Excellent time management skills

• Ability to take initiative and be resourceful

• Self-motivated with a high degree of integrity, honesty, and ethics