Description:
An enthusiastic and dedicated individual is required for a Conference Floor Server/Receptionist position. The successful candidate will work in a busy and professional environment, while championing food service and excellent customer service.
What you will do
Server Responsibilities
- Receive and double-check orders from caterers and vendors, ensuring delivered items have arrived timely and are correct from the order form submitted
- Ensure the quality levels of food & beverage items and maintain standards in services, facilities, and client satisfaction
- Set up food and beverage services for all scheduled meetings and/or events
- Create and use reports and event overviews to stay on-top of daily meeting and event requirements
- Check email and Teams regularly to communicate any updates, deficiencies, or concerns
- Maintain and clean meeting rooms to a high standard (remove catering orders, wipe tables, chairs, credenzas, whiteboards, remove used flipchart paper and report room deficiencies)
- Use dishwashers to clean dishes, glassware, and cutlery
- Restock meetings rooms and serveries with supplies daily (mugs, glasses, tissues, hand sanitizer, sugar and stir sticks)
- Maintain, clean, and organize the serveries daily (i.e., follow cleaning checklist) and ensure items are placed in designated areas
- Back-up ordering servery supplies and practice floor serveries when needed
- Organize inventory as per needed and check on shortage/expiry dates
- Package leftover food for donation programs
- Responsible for alcohol inventory; tallied and taken at the end of each meeting/event
- Briefing temporary staff for evening events after the turnover of BEO's by the CFC
- Assist the AV Lead with room set ups and AV inquiries when needed
Receptionist responsibilities
- Meet and greet clients and visitors in a welcoming and friendly manner
- Back-up support to the receptionist and alternate (i.e., daily breaks, vacation, personal and/or sick days)
- Back up to Hoteling Concierge as needed
- Ability to multi-task a busy reception desk
- Responsible to open and/or close the reception desk
- Answer all in-coming calls on AttendantPro
- Responsible for all boardroom bookings
- Monitor multiple email inboxes (i.e., meeting rooms and general reception boxes)
- Monitoring the meeting room booking system
- Handle all inquiries relating to the conference floor, the meeting room booking system, and meeting room reservations
- Manage any building service requests or concerns