Senior Site Reliability Engineer

Description:

As part of our growing team, you will be dedicated to improving and scaling the reliability of our end-to-end infrastructure. We dive deep into complex operational challenges, including software, systems, automation, and process analysis. We are looking for candidates that can read, write, troubleshoot, and deploy all types of software as we face unique challenges in privacy and scale.

We empower our team to be self-directed and self-motivated in their work. If you'd thrive in that environment, and our core values resonate with you -- build trust, question assumptions, and validate direction -- you'll fit right in!

In this role you will be expected to:

• Lead projects from proposal through postmortem, assessing vague problems, proposing high-impact solutions, estimating effort and duration, and executing them against a set of success criteria.
• Develop effective tools, services, alerts and responses to identify and address reliability risks.
• Enhance our automation around infrastructure provisioning and configuration management to prioritize efficiency, scalability and reliability.
• Help identify the future technical direction of our deployment with an effort to improve reliability and performance.
• Work closely with software engineers to triage production issues and identify appropriate remediation, including code changes and performance considerations.
• Participate in our on-call rotation. Currently, there are two daily shifts, covering the North American Eastern Time Zone (12AM-12PM and 12PM-12AM). Exact shift schedules may be subject to change in future, but currently we expect you to be on-call for one week, about every 4-5 weeks. During this week, you will be scheduled 12PM-12AM Eastern Time (including the weekend), with an expectation of being about 10 minutes away from a keyboard while outside of your primary working hours.