Senior Manager

Description:

Provides senior leadership to Maintenance Teams and is accountable for the maintenance programs and activities of designated BCRTC assets to support the highest level of safety, efficiency, and reliability. Supports the Director in translating business goals into long and short-term strategies and plans for asset maintenance, with particular focus on operational and resource planning.

Key Accountabilities

Contributes as a senior leader of the BCRTC Maintenance management team providing input to the development of departmental goals, objectives, strategies, key initiatives, and shares accountability for departmental achievements.

Provides senior leadership to assigned maintenance groups delivering 24/7/365 service within the Metro Vancouver region and managing a substantially large unionized trades workforce, ensuring adequate resource levels and skill development to meet business requirements, and compliance with collective agreements.

Develops departmental operating budgets and delivers approved budgets to ensure the Annual Maintenance Plan (AMP) is cost effective, consistent, and well communicated to related stakeholders. Participates in the 5-year AMP planning forecast.

Oversees departmental performance. Establishes performance matrix and key performance indicators of the maintenance department to measure business performance and identify gaps. Reports department performance to senior management and executive team.

Works closely with Quality Assurance/Quality Control (QA/QC) and Engineering Departments to manage department-specific QA/QC processes, including the identification of failed or non-conforming assets. Ensures quality control reviews are conducted and corrective actions resulting from compliance issues and technical investigations are implemented.

Identifies and takes action on potential risks and opportunities in areas of accountability and alerts senior management to critical issues. Directs ongoing assessment of procedures and processes, implementing enhancements as necessary to streamline and optimize service support functions. Ensures alignment of all areas to enterprise standards, policies and processes; and ensures compliance with regulatory and other related requirements.

Builds and maintains relationships with union executives and representatives, engaging in dialogue to mitigate and resolve emerging issues, and fostering acceptable productivity levels. Represents BCRTC Maintenance on various committees and stakeholder meetings; and participates in development/implementation of BCRTC and enterprise initiatives.

Manages reporting staff, including selection, training, coaching, development, performance management and all other people management practices. Assists the Director when requested in providing direction to their reporting staff.

Qualifications

EDUCATION AND EXPERIENCE:

The requirements for this job are acquired through an Inter-Provincial Trades Certification, or completion of a Degree in Engineering, Leadership or relevant disciplines, and 8 years of related experience in progressively responsible positions.