Senior Manager

Description:

Responsibilities

PRIMARY PURPOSE
Provides overall leadership for the development and implementation of enterprise-wide IT resilience (disaster recovery, business continuity, and backup) strategies and roadmaps. Leads the IT operational recovery and resiliency needs of TransLink and operating companies. Develops and manages the Enterprise IT Resilience Program to enable the resilience of vital technology infrastructure and operations, supporting the continuity of critical business operations, and timely response and recovery of IT infrastructure and systems to normal business operations, minimizing damage and preventing loss following the occurrence of a natural or human-induced disaster. Takes a leadership role in the resumption of technology services in the event of a disaster or major cyber incident.

KEY ACCOUNTABILITIES

Provides senior leadership for the development and implementation of enterprise-wide IT resilience strategies and roadmaps, incorporating a holistic approach to the IT operations recovery and resiliency needs of TransLink and operating companies. Collaborates with business units to translate business operations recovery and continuity requirement into actionable plans, data centre and infrastructure requirements, and recovery testing strategies. Proactively links the enterprise's disaster recovery and resilience activities with business operations recovery and continuity requirements.

Leads the design and implementation of the enterprise-wide IT Resilience program, including governance framework, policies and standards, maturity models, methodologies, sourcing strategies, plans, metrics and scorecard for the resilience and recovery of applications, data, hardware, network, and other IT infrastructure. Provides strategic and senior expert advice and counsel to enhance and mature the program as technology evolves and interprets scenarios involving high risk, impact, and sensitivity.

Leads the disaster recovery practice and collaborates with business and operations leadership to develop and enhance disaster recovery plans including cyber recovery to support business resumption.

Establishes testing methodologies and oversees disaster recovery test planning and execution. Leads actual, scenario-driven disaster recovery testing exercises as well as tabletop or simulated exercises in different functions with both business and technical staff.

Provide leadership in assessing, communicating, and enforcing IT Resilience requirements associated with the current and future infrastructure environment, systems, and applications (on-premises and cloud), and participates in new projects/initiatives, with appropriate technology groups, resulting in recommendations to enable timely, effective decisions regarding IT resilience planning and execution.

Leads and directs the development of BTS technology recovery plans and supports and advises on business continuity plans. Proactively identifies risks by developing risk management strategies and mitigates a broad range of emerging or newly recognized risks that could cause disruptions to BTS service delivery and business services.