Description:
As a member of the Employee Support Services & Transformation, ETS, the Senior Manager , New Hire Onboarding, this role has 2 key accountabilities:
1 - Leadership of onboarding orchestration and team
2 - Product Owner driving continual improvement of the Technology Onboarding service/product.
Leadership of a small self-managed team to ensure that the process for onboarding new CIBC employees is tracking to a Perfect 1st Day. Proactively resolve any barriers to success for new hires. Develop and maintain Kanban board and other team tools. Participate in team huddles. Develop and maintain Onboarding reporting and instrumentation.
The bulk of your time will be spent in the Product Owner space:
- Define Product vision
- Lead continuous improvement of product over long-Term
- Maintain depth & quality of work while prioritizing product backlog
- Evaluate Product/Service to optimize value delivery and business impact
- Demonstrate value preposition through a quarterly Product Roadmap, Objectives & Key Results
- Represent Product stakeholders & act as the voice of employee for Scrum/Kanban teams
- Synthesize multiple data elements to identify the right opportunities to improve product value
- Define work in business-centric terms, highlight the outcomes, pains or gains that are being addressed
- Provide teams with autonomy to determine the most appropriate solution
- Communicate boundaries and constraints
- Maintain clear and open communication with sponsor and leadership by raising impediments & roadblocks quickly to ensure timely delivery of objectives
- Establish and maintain a constructive relationship between all service providers and business partners with clear understanding of CIBC Policies and Procedures
- Identify changes to the business environment and technology trends that could potentially impact the type, level or utilization of services provided
- Establish clear OKRs and priorities for the team, coaching and mentoring team members for high performance
- Communicate performance feedback to respective team members’ reporting managers
- Understand Service Request Management processes and provide recommendations to drive operational continuous improvement